pkr98com Privacy Policy

01 Introduction

pkr98com ("we", "us", "our") is committed to protecting the privacy and personal data of every player and visitor who interacts with the pkr98com platform, including its website, mobile interface, games, sports betting markets, and customer support channels. This Privacy Policy describes our practices with respect to the collection, storage, use, disclosure, and protection of your personal data.

This Privacy Policy applies to all users of the pkr98com platform, including registered account holders and unregistered visitors browsing the site. By accessing or using the pkr98com platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, please discontinue use of the platform immediately.

This Privacy Policy should be read together with our Terms & Conditions. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters relating specifically to data protection, this Privacy Policy shall prevail.

02 Data We Collect

pkr98com collects personal data through several touchpoints during your interaction with the platform. The categories of personal data we collect, and the circumstances in which we collect them, are set out below.

We do not knowingly collect special category data (such as health data, biometric data, or data relating to criminal convictions) unless it is strictly required for regulatory compliance purposes and you have been notified in advance.

03 How We Use Your Data

pkr98com uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent or updating this Privacy Policy accordingly.

• Account Registration & Management: To create, verify, and maintain your pkr98com player account, including processing your identity and age verification in compliance with our gaming licence obligations.
• Transaction Processing: To process deposits and withdrawals in Pakistani Rupees (PKR) via your chosen payment method, including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or direct bank transfer.
• Regulatory Compliance: To fulfil our obligations under applicable anti-money-laundering (AML) laws, know-your-customer (KYC) requirements, and the terms of our international gaming licence.
• Platform Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Customer Support: To respond to your enquiries, process complaints, and provide technical assistance through our 24/7 support channels.
• Responsible Gaming: To monitor gaming behaviour for signs of problem gambling, enforce deposit and wagering limits you have set, and administer self-exclusion or cool-off periods where requested.
• Service Improvement: To analyse aggregated, anonymised usage data to improve the pkr98com platform, optimise game performance, and enhance the overall player experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and product updates where you have provided your consent to receive such communications (see Section 12).

04 Legal Basis for Processing

pkr98com processes your personal data on the following legal bases, depending on the specific purpose for which the data is being used:

• Contractual Necessity: Processing required to perform the contract between you and pkr98com — including operating your account, processing transactions, and delivering gaming services.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and our gaming licence conditions.
• Legitimate Interests: Processing carried out in the legitimate business interests of pkr98com, including fraud detection, platform security, and service quality improvement, where those interests are not overridden by your fundamental privacy rights.
• Consent: Processing carried out with your explicit prior consent, including for direct marketing communications. You may withdraw consent at any time by contacting [email protected] or by updating your communication preferences in your account settings.

05 Third-Party Data Sharing

pkr98com does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share your personal data only in the following limited circumstances:

• Payment Processors: Your financial data is shared with payment service providers — including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — solely for the purpose of processing your deposits and withdrawals. All payment processors are contractually bound to handle your data in accordance with applicable financial security standards.
• Identity Verification Providers: We work with licensed third-party KYC and AML verification service providers to verify the identity and age of players. These providers may process your identity documents and personal data under strict contractual data processing agreements.
• Game Content Providers: Aggregate, anonymised gaming activity data may be shared with our licensed game content providers for the purpose of RNG certification, payout auditing, and game performance analysis. No personally identifiable information is shared with game content providers.
• Regulatory Authorities: pkr98com may be required to disclose personal data to licensing authorities, law enforcement agencies, or financial intelligence units pursuant to a legally binding request, court order, or regulatory directive.
• Professional Advisers: In limited circumstances, anonymised or aggregated data may be reviewed by our legal counsel, auditors, or compliance consultants subject to binding professional confidentiality obligations.

pkr98com does not transfer your personal data to any third party located outside of jurisdictions that provide an adequate level of data protection without first implementing appropriate contractual safeguards.

06 Cookies & Tracking Technologies

pkr98com uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They enable you to log in, maintain your session, and navigate the site securely. These cookies cannot be disabled as they are required for basic platform operation.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and responsible gaming tool configurations — so that you do not need to reset them each time you visit.
• Analytics Cookies: We use anonymised, aggregate analytics data to understand how players use the pkr98com platform, which pages are most visited, and where technical issues arise. This data is not linked to any individual player profile.

pkr98com does not use advertising cookies, cross-site tracking technologies, or third-party behavioural profiling tools. You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the platform.

07 Data Security

pkr98com implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the pkr98com platform is encrypted in transit using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive personal data, including identity documents and financial records, is stored in encrypted form in access-controlled server environments.
• Access Controls: Access to personal data within pkr98com's internal systems is restricted on a strict need-to-know basis and subject to role-based access controls and audit logging.
• Two-Factor Authentication: Players are strongly encouraged to enable two-factor authentication (2FA) on their pkr98com accounts. Account security settings are accessible from the player dashboard.
• Regular Security Audits: pkr98com's technical infrastructure is subject to regular internal security reviews and periodic third-party penetration testing.
• Incident Response: In the event of a confirmed data breach that poses a material risk to player rights and freedoms, pkr98com will notify affected players and the relevant regulatory authority within the timeframes required by applicable law.

While pkr98com takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials, including your password and any two-factor authentication codes.

08 Data Retention

pkr98com retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard data retention periods are as follows:

• Active Account Data: Personal data associated with an active pkr98com account is retained for the duration of the account's active status.
• Post-Closure Retention: Following account closure, pkr98com retains player identity, transaction, and gaming history records for a minimum of five (5) years in compliance with our gaming licence obligations and applicable financial regulations.
• KYC & AML Records: Identity verification documents and AML screening records are retained for a minimum of five (5) years from the date of the last transaction, in accordance with international AML standards.
• Support Communications: Customer support correspondence is retained for a period of three (3) years from the date of the last interaction.
• Marketing Consent Records: Records of your marketing communication preferences and consent history are retained for five (5) years to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that ensures it can no longer be linked to any individual player.

09 Your Data Rights

Subject to applicable law and our regulatory obligations, you have the following rights in respect of your personal data held by pkr98com. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified data rights requests within thirty (30) calendar days.

10 Children & Minors

The pkr98com platform is strictly intended for adults aged 21 years and over. pkr98com does not knowingly collect, store, or process any personal data from individuals under the age of 21. The platform employs electronic and documentary age-verification procedures at registration to enforce this requirement.

If pkr98com becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be immediately suspended, all data associated with that account will be securely deleted to the extent permitted by our regulatory obligations, and any deposited funds will be returned to the originating payment method.

If you believe that a minor has registered or attempted to register on the pkr98com platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

11 International Data Transfers

As an internationally licensed gaming operator, pkr98com may process and store certain categories of player data on servers or with service providers located outside Pakistan. Where such international data transfers occur, pkr98com ensures that adequate safeguards are in place to protect your personal data, including:

• Transfers to jurisdictions that have been assessed as providing an adequate level of data protection by relevant regulatory standards.
• Use of standard contractual clauses that impose data protection obligations on recipient organisations equivalent to those applied by pkr98com.
• Binding corporate rules or other approved transfer mechanisms where applicable.

pkr98com will not transfer your personal data to any jurisdiction or third party that cannot demonstrate an adequate level of data protection without first implementing and documenting the appropriate safeguards described above.

12 Marketing Communications

pkr98com may send you promotional communications — including bonus offers, tournament announcements, game launch notifications, and platform updates — where you have provided your explicit prior consent to receive such communications at the time of account registration or subsequently through your account settings.

You may opt out of receiving marketing communications from pkr98com at any time by:

• Clicking the "unsubscribe" link included in any marketing email sent by pkr98com.
• Updating your communication preferences in the notifications section of your player account dashboard.
• Contacting our support team directly at [email protected] with a written request to opt out of all marketing communications.

Opting out of marketing communications will not affect the delivery of essential transactional communications relating to your account, such as deposit confirmations, withdrawal notifications, security alerts, and account verification requests. These communications are sent on the basis of contractual necessity and cannot be disabled while your account remains active.

13 Changes to This Privacy Policy

pkr98com reserves the right to update, amend, or replace this Privacy Policy at any time. Where material changes are made to this Policy — for example, changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will notify registered players via email to the address registered on the account, or through a prominent notice displayed on the pkr98com platform at login.

The "Last Updated" date at the top of this document reflects the date on which the most recent version of this Privacy Policy came into effect. We encourage you to review this page periodically to stay informed of any updates. Continued use of the pkr98com platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

If you do not accept any revision to this Privacy Policy, you should cease using the platform and contact us at [email protected] to request account closure. All data held in your account at the time of closure will be retained in accordance with the data retention schedule set out in Section 8.

14 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which pkr98com handles your personal data, please contact our Data Protection team using the details below. All privacy-related enquiries are handled with strict confidentiality.

• Email: [email protected]
• Subject Line: Include "Privacy Enquiry" or "Data Rights Request" for prioritised handling
• Response Time: General privacy enquiries within 48 hours; formal data rights requests within 30 calendar days
• Support Hours: Available 24 hours, 7 days a week

Complaints: If you are not satisfied with pkr98com's handling of your personal data or our response to a data rights request, you have the right to escalate your complaint to the data protection supervisory authority or regulatory body relevant to pkr98com's licensing jurisdiction. Details of the applicable supervisory body are available on request from our support team.